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Claims Advisor - Melbourne CBD

Are you the kind of person who thrives on providing customers with an exceptional service? Do you enjoy working as part of a friendly team? A role within our first response claims team could be just what you are looking for.

Join our high performing claims team and challenge yourself to provide our customers with an outstanding service as you manage the claims process in a sensitive and professional way.

As Claims Advisor you will be responsible for processing all new claim lodgements, starting the claim lifecycle on the front foot, consistently going above and beyond to deliver an outstanding claims experience to our customers and brokers when it matters most.

You will play a key role to support a collaborative team to maintain their portfolio by preparing and processing new claims; assist with payment requisitions; respond to customer queries on email and over the phone; maintain and accurately enter customer information into the database; and operate to ensure we understand and fulfil the needs and expectations of our customers in accordance with compliance, procedures and values.

To be our ideal candidate, you will have previous motor claims experience within a team environment. You’ll have high attention to detail and be well organised with the ability to prioritise multiple tasks efficiently. You will also be customer focussed with a willingness to provide high quality service at all times.

We are willing to train the right person who is customer focused, with excellent communication and negotiation skills able to engage with internal and external stakeholders. You will need to be a team player who enjoys working within a collaborative environment.

So make a difference. Be challenged. Be inspired. Be supported. Love what you do. Apply today!

Zurich Financial Services Australia

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$50,000 - $65,000
Work Type:
Full Time
Date Posted:
Closing Date:
Zurich Financial Services Australia