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Complaints and QA Specialist - North Sydney

Complaints and QA Specialist

Are you the kind of person who thrives on providing customers with an exceptional service? Do you enjoy working as part of a friendly team in a fast paced culture? Would you like to build on your existing claims experience and be part of a highly knowledgeable team?  If you answered yes to any of these questions, a role as a complaints and QA specialist with Zurich could be what you’ve been looking for.

As a complaints and QA specialist, you’ll be working with our general insurance claims team, external providers and authorised agents to manage complaints and ensure the continuous improvement and enhancement of the complaints framework and processes. You’ll use QA data with data from other sources to identify opportunities to enhance customer service and improve quality, identify and report trends that are impacting claims in Australia and New Zealand and promote the claims quality assurance function value proposition.

You’ll be expected to bring strong technical claims experience coupled with a thorough understanding of the relevant legislation and Privacy Act. You’ll also have strong complaint resolution experience (IDR and EDR), excellent attention to detail, and outstanding communication and negotiation skills. Experience in A&H and travel claims would be preferred.

We’ll provide you with excellent training to support your learning and as a long-standing player in the insurance industry, we make every effort to address the career development needs and plans of our employees to ensure their success in the future. In return for your commitment and hard work, Zurich can offer you competitive remuneration, an excellent bonus structure, an annual lifestyle payment and employee discounts. In addition, Zurich is proud of its corporate and social responsibility and offers every employee an annual volunteer day.

So make a difference. Be challenged. Be inspired. Be supported. Love what you do. Work for us. Apply today!

Zurich Financial Services Australia

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Not Specified
Work Type:
Full Time
Date Posted:
Closing Date:
Zurich Financial Services Australia
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