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Injury Management Advisor

Our culture

This is a place where you can make a difference in our customers’ lives through the work you do. We are down-to-earth, open and our focus is firmly on what you do, not when and where you work. Outcomes matter. Positively impacting the community is important to us and you can give back through fundraising, volunteer days and grants.

The role

The Injury Management Advisor is paramount to ensure the quality of the decision-making process within claims management and promoting consistency in approach and compliance to legislation.

You will be responsible in providing clinical and injury management technical expertise to assess personal injury claims for treatment and rehabilitation requirements, as well as being accountable for the coaching and mentoring of the claim advisors.

Key responsibilities

  • Review claim files and provide subject matter expertise to claims handlers
  • Engage and negotiate with service providers, claimants, solicitors and claims staff
  • Review decisions related to claims costs to ensure that they are reasonable and necessary
  • Prepare professional written and verbal advice to claims handlers on appropriate/necessary treatment and rehabilitation services, and recommendations for future rehabilitation management
  • Ensure appropriate implementation of legislative guidelines and schedules into the business
  • Engage with other injury management advisors for complex decision-making, advice and feedback
  • Maintain a constant customer focus by working with customers, team members and third parties to find solutions consistent with their needs and the business objectives.

Required qualifications/experience

  • Degree in an allied health related discipline (mandatory)
  • Tertiary qualification in business, commerce or related field (desirable)
  • Minimum two years’ clinical experience
  • Two years’ or more workers’ compensation/CTP experience
  • Ability to make effective decisions in a timely manner and in line with delegated authority
  • Strong time management skills and ability to priorities work without supervision


If you are seeking a long-term sustainable career, Suncorp will provide you with the tools to develop your career and invest in the future.

You will benefit from joining a dynamic team who are motivated and professional about what they deliver to clients, with a strong focus on execution and who are afforded autonomy and accountability in their day-to-day work.

If this sounds like you, apply online today.

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Not Specified
Work Type:
Full Time
Date Posted:
Closing Date:
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