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Property and Energy Complex Claims Examiner

Your future team:

Picture yourself building a successful career at AIG working alongside other talented, highly motivated individuals committed to reaching our goal of becoming the world’s leading insurance provider. We believe that our success depends on building a world class team. If you would like to be a part of our team, we invite you to consider putting your talents to work with the AIG claims department. Claims at AIG are a combination of different functions, business divisions such as life and retirement and general insurance, and global claims, which makes us unique at AIG. Our specialised functions are delivering on AIG’s promise to our customers, our clients, our shareholders, and each other. Thanks to our global network of highly-skilled professionals, we can mobilise experts from around the world to provide reliable, responsive claims service wherever and whenever our clients need it. 

Your contribution at AIG:

As an influencer at AIG, people come to you as a “go-to” source for help and support because of your deep knowledge and expertise. As a more experienced team member, you are capable of driving continual improvement and impacting the way that things get done. Because of your influence, whether direct or indirect, we are able to deliver powerful outcomes for our clients.

The role:

To handle Property and Energy Line of Business (LOB) portfolio of claims from coverage enquiry through to quantum analysis, to timely and accurate resolution; ensuring mitigation of indemnity and expense exposure while communicating developments and outcomes as necessary to all key internal and external stakeholders. To provide training and be a technical referral point for other team members.  

This role may also include cross-border claims handling, including awareness of legal and regulatory systems outside home jurisdiction.

Accountabilities/responsibilities:

1. Functional responsibilities:

  • Managing key claims handling enquiry; coverage determination and quantum analysis  for high value complex claims
  • Ensuring effective vendor and litigation management on complex claims within a personal allocation, including demonstrable savings
  • Reporting key claims messages to their team manager and to internal stakeholders
  • Broadening internal/external stakeholder communication where required, as Property and Energy technical claims expert and thought leader
  • Delivering technical training to colleagues and external contacts as appropriate
  • Assisting in continuous improvement across the region through support for the quality assurance/regional audit processes (potentially assisting team manager to complete monthly quality assurance reviews)
  • Ensuring adherence to best practice procedures for Property and Energy Complex claims, consistent with global best practice
  • Handling higher level of complexity claims within authority limits.

2. Accountabilities:

  • Timely, accurate and customer focused claim resolution, minimising indemnity exposure and mitigating vendor and legal expense
  • Consistent proactive claims handling on an ongoing basis (i.e. initial file review, investigations and liability, negotiations and settlement, and litigation management)
  • Effective communication and management of key advanced complex claims and Property and Energy portfolio messages to internal stakeholders and customers/clients
  • Financial control through consistent reserve and other financial transaction discipline
  • Accurate and consistent policy interpretation.

3. Line of business specialist knowledge:

  • Property – real estate/office, leisure (hotels, resorts, fitness etc) transport infrastructure, manufacturing and process industries, terrorism
  • Energy – oil and petro-chemical knowledge, oil-rig experience, power/utilities knowledge, CAR, mining loss knowledge, terrorism

What we are looking for:

Leadership skills:

  • Excellent communication skills, both written and verbal
  • Good presentation skills and file knowledge
  • Time management – ability to manage and prioritise workload and diary management
  • Ability to contribute effectively within a team environment and with internal/external stakeholders at all levels
  • Ability to assist with technical training to team claim handlers as required
  • Ability to influence claims and non claims stakeholders to effectively direct claims strategy

Technical skills and expertise:

  • Well developed/advanced expertise and knowledge in property and energy most technically complex claims topics
  • Policy language skills enabling accurate and consistent policy wording interpretation
  • An advanced and thorough knowledge of legal/regulatory and litigation/procedural requirements for their line of business
  • Experience in negotiation, mediation, arbitration and ADR skills on higher value complex claims
  • Experience in effectively following up on recommendations from technical claims audits and continuous file handling improvement.

AIG

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Summary

Classification:
Claims
Reference:
JR1804128
Salary:
Not Specified
Work Type:
Full Time
Location:
Sydney
Date Posted:
10/05/2018
Closing Date:
09/06/2018
Advertiser:
AIG