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Complex Claims Examiner, Financial Lines

Your future team:

Picture yourself building a successful career at AIG working alongside other talented, highly motivated individuals committed to reaching our goal of becoming the world’s leading insurance provider. We believe that our success depends on building a world class team. If you would like to be a part of our team, we invite you to consider putting your talents to work with the AIG claims department. Claims at AIG are a combination of different functions, business divisions such as Life & Retirement and General Insurance, and Global Claims, which makes us unique at AIG. Our specialised functions are delivering on AIG’s promise to our customers, our clients, our shareholders, and each other. Thanks to our global network of highly-skilled professionals, we can mobilise experts from around the world to provide reliable, responsive claims service wherever and whenever our clients need it.  

Reporting to the Complex Claims Manager, Financial Lines you will handle claims of intermediate complexity with particular emphasis on reducing claims costs, providing exceptional customer service and understanding the financial impact of claims on the business..

Your contribution at AIG:

As an influencer at AIG, people come to you as a “go-to” source for help and support because of your deep knowledge and expertise. As a more experienced team member, you are capable of driving continual improvement and impacting the way that things get done. Because of your influence, whether direct or indirect, we are able to deliver powerful outcomes for our clients.


1. Functional Responsibilities:

  • Managing key claims handling enquiries; coverage determination, quantum analysis and legal liability assessment, where appropriate and within authority limits, and providing a consistently strong standard of customer service
  • Ensuring effective vendor and litigation management on complex claims within a personal allocation
  • Broadening internal/external stakeholder communication where required
  • Striving for continuous improvement on claim file handling with feedback and support through the Quality Assurance Review processes
  • Contributing to maintenance of best practice procedures for financial lines intermediate complex claims, consistent with global best practice.

2. Accountabilities:

  • Timely, accurate and customer-focused claim resolution, minimising indemnity exposure and mitigating vendor and legal expense for claims of intermediate complexity
  • Consistent proactive claims handling on an ongoing basis (i.e. initial file review, investigations and liability, negotiations and settlement, and litigation management)
  • Effective communication of key claims issues and financial lines portfolio messages to internal and external stakeholders
  • Financial control through consistent reserve and other financial transaction discipline.

In addition, the successful applicant will be required to:

  • Work within agreed decision making standards, limitations and authorities
  • Comply with key regulatory and risk management responsibilities
  • Carry out your accountabilities and objectives within the framework of AIG Australia’s regulator policy.

What we are looking for:


  • Tertiary and/or insurance qualifications would be well regarded.

Skills and experience:

  • Experience in handling financial lines claims is preferred but not essential
  • Strong communication skills, both written and verbal
  • Ability to manage and prioritise workload and diary management
  • Ability to contribute effectively within a team environment and to be a team player
  • Ability to work with claims stakeholders to effectively direct claims strategy
  • Ability to work with, and accept guidance, from the Complex Claims Team Manager in relation to proactive claims management
  • Participate in client review and Profit Centre meetings
  • Good understanding/knowledge of policy language skills enabling accurate and consistent policy wording interpretation
  • A strong knowledge of legal and regulatory requirements for the handling of financial lines claims in Australia
  • Some experience in negotiation, mediation, arbitration and ADR
  • Experience in effectively following up on recommendations from technical claims audits and continuous claim handling improvements.


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Not Specified
Work Type:
Full Time
Date Posted:
Closing Date: