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Service Manager - Consumer Property

Supervises the day-to-day activities of the assigned claims unit and provides advice to team on claims management, policy guidelines and quality.

QBE is one of the top 20 global general insurers and is recognised as Australia’s largest international insurance and reinsurance company with operations in 37 countries around the world.

Our property claims team is seeing unprecedented growth as we strategically create a stronger presence by introducing new commercial and domestic property claims teams in to the Australian market and revolutionising the way we service our customers.

Working at QBE, we recognise the value of diversity and inclusion in the workplace and support a range of flexible work arrangements to promote a better family/life/work balance.

We offer you a dynamic workplace culture, one that values and leverages the unique ideas, capabilities and experiences you bring irrespective of where you are in the world. We believe this strengthens our ability to deliver on our business goals, particularly as it relates to innovation growth and our focus on customers.

The opportunity:

Our aspiration is to provide a world-class claims service by seeking out the best way to help our customers during their time of need, whether it’s having their home burgled or suffering a catastrophic loss to their property. The start of this journey is to build Australia’s most respected property claims team and to do this we recognise that we must invest in our people.

As part of this plan we are currently going through strategic recruitment to find Service Managers who will be strong leaders and supportive mentors for our new property teams at our Newcastle office, these teams of which will commence employment in the new year.

What does success look like?

We are looking for confident and capable professionals, who pride themselves on delivering exceptional customer experiences at every point of contact as well as to provide high quality coaching and mentoring of their staff. We require self-motivated individuals who consistently deliver these levels of excellence through times of change and show resilience in the face of a challenge. 

You will possess:

  • Advanced knowledge of the property insurance industry, claims processes and systems
  • Passionate about delivering an outstanding customer experience
  • Resilience in dealing with and helping team members deal with complex property insurance claims
  • Be able to effectively coach, mentor and develop team members


At QBE you will be provided with a competitive remuneration structure and benefits in an environment that offers support and encourages career development and learning.

We offer a range of benefits including:

  • Paid parental leave (inclusive of paid superannuation during this time)
  • Secondment opportunities
  • Employee assistance programme
  • Paid volunteer leave
  • Purchased leave
  • Product discounts

Applicants will be required to provide evidence of their eligibility to work in Australia and at a minimum be required to undertake police and basic credit checks as a condition of employment.

If you are an internal applicant please notify your manager before applying.

For more information, click the apply button to submit your details.


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Not Specified
Work Type:
Not Specified
NSW - Other
Date Posted:
Closing Date: