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Claims Officer - Consumer Property

QBE is one of the top 20 global general insurers and is recognised as Australia’s largest international insurance and reinsurance company with operations in 37 countries around the world.

Our property claims team is seeing unprecedented growth as we strategically create a stronger presence by introducing new commercial and domestic property claims teams in to the Australian market and revolutionising the way we service our customers.

Working at QBE, we recognise the value of diversity and inclusion in the workplace and support a range of flexible work arrangements to promote a better family/life/work balance.

We offer you a dynamic workplace culture, one that values and leverages the unique ideas, capabilities and experiences you bring irrespective of where you are in the world. We believe this strengthens our ability to deliver on our business goals, particularly as it relates to innovation growth and our focus on customers.

The opportunity:

Our aspiration is to provide a world class claims service by seeking out the best way to help our customers during their time of need, whether it’s having their home burgled or suffering a catastrophic loss to their property. The start of this journey is to build Australia’s most respected property claims team and to do this we recognise that we must invest in our people.

As part of this plan we are currently building a new team for Property Claims Officers to work from our Newcastle office, these teams of which will commence employment in the new year. 

What does success look like?

We are looking for solutions focused people, who pride themselves on providing an exceptional customer experience at every point of contact. Self-motivated individuals who maintain these levels of excellence through times of change and show resilience in the face of a challenge.

You will possess:

  • Previous experience as a Property Claims Officer – Commercial Property experience is preferred
  • An insurance background where you have provided a world class customer service experience and have shown passion to grow and develop into a property insurance professional
  • A strong focus on customer service with the ability to build rapport over the phone and handle varying customer expectations and demands
  • A highly empathetic approach to dealing with customers, possessing the ability to be friendly yet professional
  • A modern approach to improving the business and a willingness to embrace change
  • Self-motivated with excellent organisational skills


At QBE you will be provided with a competitive remuneration structure and benefits in an environment that offers support and encourages career development and learning

We offer a range of benefits including:

  • Paid parental leave (inclusive of paid superannuation during this time)
  • Secondment opportunities
  • Employee assistance programme
  • Paid volunteer leave
  • Purchased leave
  • Product discounts
  • Superannuation matching

Applicants will be required to provide evidence of their eligibility to work in Australia and at a minimum be required to undertake police and basic credit checks as a condition of employment.

If you are an internal applicant please notify your manager before applying.

For more information, click the apply button to submit your details.


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Not Specified
Work Type:
Full Time
NSW - Other
Date Posted:
Closing Date: