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Claims Manager - Consumer and Retail Property

Role: Claims Manager - Consumer and Retail Property
Location: Newcastle
Term: Full-time/Permanent

QBE is one of the top 20 global general insurers and is recognised as Australia’s largest international insurance and reinsurance company, with operations in 37 countries around the world.

QBE is currently in an exciting period of change, introducing new commercial and domestic property claims teams into the Australian market and revolutionising the way we service our customers. Our aspiration is to provide a world-class claims service by seeking out the best way to help our customers during their time of need, whether it’s following a motor vehicle accident, having their home burgled or suffering a catastrophic loss to their property. The start of this journey is to build Australia’s most respected property claims team, and to do this we recognise that we must invest in our people.

As part of this plan we are currently recruiting a claims manager for our consumer and retail property team to work from our Newcastle branch. This role will report into the National Manager for property claims and oversee the property claims service managers, as well as work with the claims director in QBE’s Global Shared Service Centre in the Philippines.

We are looking for a performance driven manager, who coaches their staff towards achieving the highest of results. A self-motivated individual with excellent organisational skills who takes pride in every aspect of their working life. An inspirational leader who is objective and takes a strong factual approach from gaining the best from their team.

To be successful in this role you will possess:

  • At least 10 years’ management experience with five plus years’ claims management experience
  • Advanced knowledge of the property insurance industry and claims processes and systems
  • Passionate about delivering an outstanding customer experience
  • Resilience in dealing with and helping team members deal with complex property insurance claims
  • Be able to effectively coach, mentor and develop team members
  • A data driven approach to problem-solving
  • Experience in managing consumer and/or retail property claims and building relationships with insurance brokers, suppliers and customers preferred

You will be provided with a competitive salary package and benefits, in an environment that offers support, and encourages career development and learning. We will provide a first-class learning experience from your first day in the business, setting you up for success not only for this role but building the foundations towards a long and fruitful career at QBE.

Applicants will be required to provide evidence of their eligibility to work in Australia, and at a minimum be required to undertake police and basic credit checks as a condition of employment.

QBE recognises and supports a range of flexible work arrangements to promote a better family/life/work balance.

If you are a QBE employee please inform your manager before applying.

For more information, click the apply button to submit your details. We would encourage you to provide a covering letter outlining your skills and experience against the above criteria, alongside a current resume.


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Not Specified
Work Type:
Full Time
NSW - Other
Date Posted:
Closing Date: