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Team Leader, Motor Claims

Role: Team Leader – Motor Claims (two positions available)
Location: Auckland
Term: Full-time/Permanent

QBE Insurance has been operating in New Zealand since 1890 and is part of the QBE Insurance Group, one of the world’s top 20 general insurance and reinsurance companies.

QBE is currently in an exciting period of change, introducing new motor and property claims teams into the New Zealand market, and revolutionising the way we service our customers. Our aspiration is to provide a world-class claims service by seeking out the best way to help our customers during their time of need, whether it’s following a motor vehicle accident, their home being burgled or suffering a catastrophic loss to their property. The start of this journey is to build New Zealand’s most respected motor claims team and to do this we recognise that we must invest in our people.

As part of this plan we are currently recruiting for two team leaders for our new motor claims teams to work from our Auckland branch.

We are looking for performance driven managers, who coach their staff towards achieving the highest of results. Self-motivated individuals with excellent organisational skills who take pride in every aspect of their working life.

To be successful in this role you will possess:

  • Advanced knowledge of the motor insurance industry and claims processes and systems
  • Passionate about delivering an outstanding customer experience
  • Resilience in dealing with and helping team members deal with complex property insurance claims
  • Be able to effectively coach, mentor and develop team members
  • A data driven approach to problem-solving

You will be provided with a competitive salary package and benefits, in an environment that offers support, and encourages career development and learning. We will provide a first-class learning experience from your first day in the business, setting you up for success not only for this role but building the foundations towards a long and fruitful career at QBE.

QBE recognises and supports a range of flexible work arrangements to promote a better family/life/work balance.

Applicants will be required to provide evidence of their eligibility to work in New Zealand, and at a minimum be required to undertake police and basic credit checks as a condition of employment.

If you are a QBE employee, please inform your manager before applying.

For more information, click the apply button to submit your details. We would encourage you to provide a covering letter outlining your skills and experience against the above criteria, alongside a current resume. 


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Not Specified
Work Type:
Full Time
Date Posted:
Closing Date: