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Claims Officer, Motor

Role: Claims Officer, Motor
Location: Auckland
Term: Full-time 

QBE Insurance has been operating in New Zealand since 1890 and is part of the QBE Insurance Group, one of the world’s top 20 general insurance and reinsurance companies. We have an opportunity to join the claims team as a claims officer within the motor division.

We are looking for a Claims Officer that prides themselves on providing delivery of a superior claims service, determining proper policy coverage to conclude claims, investigate evaluate and negotiate assigned claims. Our claims officers must be willing to assist clients, display empathy and understanding when managing claims and look for solutions to resolve issues and support our clients.

Your responsibilities will include:

  • Maintaining current knowledge of insurance guidelines and policy changes and modifications
  • Maintaining good client relationships with the insured, brokers, agents, service providers and the general public
  • Responding to client requests in accordance with service standards
  • Providing information and feedback on claims activity and developing trends to underwriters/risk assessors to enable appropriate actions to be carried out
  • Receiving, recording and processing all incoming insurance claims for assigned area
  • Interpreting basic policy coverages and determining if coverages apply to claims submitted, and escalating issues as needed
  • Setting reserves and authorising payment within scope of authority, settling claims in the most cost-effective manner and ensuring timely processing of payments
  • Identifying suspicious or potentially fraudulent claims, notifying supervisor and arranging investigation
  • Assist with training of other claims officers

To be successful in this role you will possess:

  • Fundamental knowledge of insurance industry and claims processes
  • Good organisational and communication skills
  • Analytical and negotiation skills
  • Resilient - able to work well under pressure
  • Positive attitude
  • Initiative and problem-solving skills

You will be provided with a competitive salary package and benefits, in an environment that offers support and encourages career development and learning.

QBE encourages employees to develop their capabilities in-line with their chosen career direction and the needs of the business. QBE places the highest priority on respect for people and personal growth. We strive to achieve employee satisfaction by:

  • Fostering an environment that promotes and rewards learning
  • Providing opportunities to handle new challenges
  • Rewarding achievement of business goals

QBE recognises and supports a range of flexible work arrangements to promote a better family/life/work balance.

Applicants will be required to provide evidence of their eligibility to work in New Zealand, and at a minimum be required to undertake police and basic credit checks as a condition of employment.

If you are a QBE employee, please inform your manager before applying.

For more information, click the APPLY button to submit your details.


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$70,000 - $90,000
Work Type:
Full Time
Date Posted:
Closing Date: