Skip to content


Claims Officer, Major Loss Property Claims (Vic)

Role: Claims Officer, Major Loss Property Claims
Location: 2 x Parramatta and 2 x Melbourne
Term: Full-time

QBE is one of the top 20 global general insurers and is recognised as Australia’s largest international insurance and reinsurance company, with operations in 37 countries around the world.

This role provides the link between loss adjustors, builders, suppliers and the customer in the management of property claims. This role ensures that the assessment and repair process for all valid claims is managed in line with the jurisdictional requirements. Also responsible for the management of salvage processes as they arise for individual claims.

Your responsibilities will include:

  • Maintain current knowledge of insurance guidelines and policy changes and modifications
  • Identify any issues and/or anomalies that are non-compliant with regards to policy and procedures and resolve and/or escalate where required 
  • Sharing and disseminating information with relevant stakeholders taking into consideration confidentiality/policy guidelines 
  • Maintain good client relationships with the insured, agents, service providers and the general public
  • Respond to client requests in accordance with service standards
  • Provide information and feedback on claims activity and developing trends to underwriters/risk assessors to enable appropriate actions to be carried out
  • Receiving, recording and processing all incoming insurance claims for assigned area 
  • Interpreting basic policy coverages and determining if coverages apply to claims submitted, escalating issues as needed
  • Setting reserves and authorising payment within scope of authority, settling claims in the most cost-effective manner and ensuring timely issuance of disbursements
  • Identifying suspicious or potentially fraudulent claims, notifying supervisor, arranging investigation and briefing solicitors if further action is to be taken

To be successful in this role you will possess:

  • Fundamental knowledge of insurance industry and claims processes is essential
  • Competent in relevant claims systems
  • Customer service
  • Organisational and communication skills
  • Analytical and negotiation skills
  • Relevant tertiary or industry qualifications

You will be provided with a competitive salary package and benefits, in an environment that offers support and encourages career development and learning.

QBE recognises and supports a range of flexible work arrangements to promote a better family/life/work balance.

Applicants will be required to provide evidence of their eligibility to work in Australia, and at a minimum be required to undertake police and basic credit checks as a condition of employment.

If you are a QBE employee, please inform your Manager before applying.

For more information, click the APPLY button to submit your details.


Apply Now


Not Specified
Work Type:
Full Time
Date Posted:
Closing Date: